1. Introduction

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in Section – ‘How do you contact us?’.

2. What information we collect about you?

2.1 Personal information you give us

The personal information we collect on or through our platforms may include:

Information that you provide by filling in forms. This may include information provided at the time of registering to use our Website, subscribing to our service, registering for newsletter, using the ‘contact us’ form, using the “Enquiry” forms, using the ‘WeCare’ form, using the careers portal or requesting further services, register for ‘Emaar Gift Card’, entering a contest or promotion sponsored by us, reporting a problem with our Website or services. The personal information that you provide us with may include your name, email address, phone number, nationality, residential address, identification proof (such as Emirates ID, or Passport), credit card details, partner issued membership ID etc Records and copies of your correspondence (including e-mail addresses), when you contact us. Information that you provide when you contact us via social media, web chats, ‘WhatsApp’ chat or directly call our customer service team for general enquiries, register complaints, request for any assistance/ services. Information may include your name, email ID, contact number and call recordings (in case your call our customer service team). Information that you provide to surveys that trigger for feedback to help us improve ourselves, details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order or making payment through our Website. Information obtained through any system operated for the security, safety and access management (CCTV, access right system) when you visit our malls. Vehicle registration number and details recorded through Automatic Number Plate Recognition (ANPR) systems at our Centre car parks and any other usage of our Parking management systems. Information recorded when you sign up for the internet WIFI service when you visit our malls and any usage details of WIFI including information about your device and internet connection, including your IP address, device ID, operating system, browser type and webpages visited. Information collected to contact you when you enter or renew a tenancy contract on behalf of the Organization you represent. Information recorded during any events, games or contests taking place in the mall. Medical and health information of accidents and injuries occurring in the mall as well as accident records and other relevant information. Information collected when you utilize any of our services available for visitors of the Malls such as porter service, delivery service, gift cards purchase, etc.

2.2 Other information we collect

There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you visit our website or use Emaar mobile applications or utilize our services:

Your equipment, browsing actions and patterns collected automatically as you navigate through our websites. Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies. Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website. The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

Estimate our audience size and usage patterns. Store information about your preferences, allowing us to customize our Website according to your individual interests. Speed up your searches and recognize you when you return to our Website. The technologies we use for this automatic data collection may include: business.